FAQ and Policies

Welcome

Thanks for visiting! Everything in this shop was personally drawn or handmade (by me, Kaz!)
I work with both traditional and digital work. All items purchased through my shop are printed directly in my studio.

How can I pay?

We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.

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Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later.

Do I have to have a PayPal account to buy?

No, you can pay with your credit card without a PayPal account.

Can you print in larger sizes?

I do not currently have the capacity to print larger than 13 inches width in my shop. However, I have worked with an outside printer for pieces larger than 13 inches wide. If you would like to order a custom size, please contact me for further details!

You can also find larger sized art and other household items from my page on Society6. You can find the shop here: http://society6.com/kazpalladino/prints (*Please note: I do not have control over printing quality or outcome when ordering through Society6. All printing and shipping is sourced directly from this company*)

Do you sell digital files of Art Prints?

Due to copyright security, I do not sell digital files of my personal work or art prints (other than the customized wedding invitations).

Do you take commissions?

I do accept commissions for artwork and invitation design. Most work takes between 1-3 months, depending on the projects I currently have and scope of the commission. You can read a little more about custom work here, and custom invitation design here. Feel free to contact me if you are interested and I will give you a precise quote and timeline as soon as I am able.

Please note, pricing listed on this site is an estimate only, and there fore subject to change based on individual projects.
Once an order has been approved and delivered to the customer (whether by mail or e-mail), the transaction is complete and I will provide no more editing or customization. Should the customer decide that they would like additional customization to their order, they will have to pay an extra fee or repurchase the order.

Shipping

Shipping fees are based on actual cost to ship packages (this includes packaging, insurance and USPS shipping fees). I do not incur any profits from shipping fees!

DOMESTIC SHIPPING:

I ship as soon as I can using USPS. Shipping can take from 2-7 business days for domestic shipping. Every order will have a tracking number (or sometimes two for multiple items). Due to high volume at the SF shipping facility, occasionally some packages are not scanned when they depart the city. Though this is frustrating, a lack of update once the shipping notice has been sent does not always mean the package is lost. I will do my best to follow up if your package is delayed, but please understand I have no control over the postal service.
According to USPS, shipping times are just an estimate and Standard or Priority shipping timelines are not a guarantee. However, I do everything in my power to ship orders as soon as possible. Please understand that once packages are in the hands of USPS, I have no control over the process. Thank you!

*INTERNATIONAL SHIPPING:

****International Buyers – Please Note:*****

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility and cannot be paid beforehand. Please check with your country's customs office to determine what these additional costs will be prior to buying.

In addition, first class international shipping can take from 10-31 business days to arrive (depending on where it is being shipped) and cannot be tracked beyond the US with standard shipping. If you want an order in certain time, please order AT LEAST 10 business days in advance. Thanks!

On Jan 7, 2016 USPS increased the rates for shipping internationally. You can read about it here: https://www.etsy.com/seller-handbook/article/2016-shipping-rate-updates-for-the/36709650682
I hate to make these changes to my shipping costs- I'm sorry international friends!

(Shipping priority with tracking is usually around 23USD which is more than the cost of many of my items). If speed and tracking is important to you, please message me beforehand with this concern and I will be happy to make a special listing and ship your item Priority.

Refunds and Exchanges

Mistakes happen and I really want you to be happy with your product. If there are any defects with your item, or you need to return for any reason, please message me and I'll be happy to work something out to the best of my ability. Once an item is returned to me (unopened or in acceptable condition) I will refund the order within the next few business days.

Unfortunately, for custom orders, I cannot make any refunds or exchanges.

I do my best to represent colors of my prints, however, due to monitor differences and printing calibrations, there may be slight variations in printed colors.

 

Additional Policies and FAQs

All work in this shop remains under the copyright of the artist: © Awkward Affections & "Kaz" Palladino. Purchase of artwork, original pieces, digital files or printed material, does not include a transfer of license, rights, or permission to copy or redistribute the work. 

Redistribution is NOT permissible under any circumstance. This includes, but is not limited to, sharing digital or physical copies of work, uploading the image to peer-to-peer networks, and sharing links to downloads. 

 

Privacy Policy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com, Indiemade.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Indiemade or any third party services you access through my website. You can reference the Indiemade Privacy Policy to learn more about its privacy practices.

Information I Collect
To fulfill your order, you must provide me with certain information (which you authorized to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom print or wedding invitation, for example), if you contact me directly.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services


Terms of Use.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU
I reside in the US and may also store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Kristin “Kaz” Palladino, am the data controller of your personal information. If you have any questions or concerns, you may contact me at  kaz [!at] awkwardaffections.com. Alternately, you may mail me at:
Kaz Palladino, 901 SW King Ave, Apt 1001, Portland, OR 97205